Vulnerability Scan Result
| Title: | Supporto Tecnico |
| Description: | customer support platform |
| ip_address | 35.214.148.199 |
| country | NL  |
| network_name | Google LLC |
| asn | AS15169 |
21/tcp | ftp | Pure-FTPd - |
25/tcp | smtp | - - |
80/tcp | http | nginx - |
110/tcp | pop3 | Dovecot pop3d - |
143/tcp | imap | Dovecot imapd - |
443/tcp | https | nginx - |
465/tcp | smtp | - - |
587/tcp | smtp | - - |
993/tcp | imap | Dovecot imapd - |
995/tcp | pop3 | Dovecot pop3d - |
3306/tcp | mysql | MySQL - |
5432/tcp | postgresql | PostgreSQL DB 9.6.0 or later |
No technologies could be detected.
Web Application Vulnerabilities
No vulnerabilities were found.
Infrastructure Vulnerabilities
Evidence
We managed to detect a publicly accessible PostgreSQL service. PORT STATE SERVICE VERSION 5432/tcp open postgresql PostgreSQL DB 9.6.0 or later
Vulnerability description
We found that the PostgreSQL service is publicly accessible. This service often holds critical organizational data, making it a potential prime target for determined attackers.
Risk description
The risk exists that an attacker exploits this issue by launching a password-based attack on the PostgreSQL service. If an attacker identifies a correct set of login details, they could gain access to the database and start enumerating, potentially revealing confidential information. Moreover, such vulnerabilities could lead to other forms of attacks, including privilege escalation, allowing attackers to run system commands and move laterally to other systems in the internal network.
Recommendation
We recommend ensuring that the PostgreSQL service is not publicly accessible. The PostgreSQL service should be safeguarded behind a firewall or made available only to users connected through a Virtual Private Network (VPN) server. However, if the PostgreSQL service is required to be directly accessible over the Internet, we recommend reconfiguring it such that it is accessible only from known IP addresses.
Evidence
We managed to detect a publicly accessible MySQL service. PORT STATE SERVICE VERSION 3306/tcp open mysql MySQL
Vulnerability description
We identified that the MySQL service is publicly accessible. MySQL serves as a common database for numerous web applications and services for data storage, making it a potential prime target for determined attackers.
Risk description
The risk exists that an attacker exploits this issue by launching a password-based attack on the MySQL service. Furthermore, they could exploit zero-day vulnerabilities to obtain remote access to the MySQL database server, thereby gaining complete control over its operating system and associated services. Such an attack could lead to the exposure of confidential or sensitive information.
Recommendation
We recommend turning off public Internet access to MySQL and opting for a Virtual Private Network (VPN) that enforces two-factor authentication (2FA). Avoid enabling direct user authentication to the MySQL service via the Internet, as this could enable attackers to engage in password-guessing and potentially initiate attacks leading to complete control. However, if the MySQL service is required to be directly accessible over the Internet, we recommend reconfiguring it to be accessible only from known IP addresses.
Evidence
| Domain Queried | DNS Record Type | Description | Value |
|---|---|---|---|
| help.supportech.biz | SPF | Sender Policy Framework | "v=spf1 +a +mx include:supportech.biz.spf.auto.dnssmarthost.net ~all" |
Vulnerability description
We found that the Sender Policy Framework (SPF) record for the domain is configured with ~all (soft fail), which indicates that emails from unauthorized IP addresses are not explicitly denied. Instead, the recipient mail server is instructed to treat these messages with suspicion but may still accept them. This configuration may not provide enough protection against email spoofing and unauthorized email delivery, leaving the domain more vulnerable to impersonation attempts.
Risk description
The ~all directive in an SPF record allows unauthorized emails to pass through some email servers, even though they fail SPF verification. While such emails may be marked as suspicious or placed into a spam folder, not all mail servers handle soft fail conditions consistently. This creates a risk that malicious actors can spoof the domain to send phishing emails or other fraudulent communications, potentially causing damage to the organization's reputation and leading to successful social engineering attacks.
Recommendation
We recommend changing the SPF record's ~all (soft fail) directive to -all (hard fail). The -all setting tells recipient mail servers to reject emails from any IP addresses not listed in the SPF record, providing stronger protection against email spoofing. Ensure that all legitimate IP addresses and services that send emails on behalf of your domain are properly included in the SPF record before implementing this change.
Evidence
We managed to detect a publicly accessible File Transfer Protocol (FTP) service. PORT STATE SERVICE VERSION 21/tcp open ftp Pure-FTPd
Vulnerability description
We found that the File Transfer Protocol (FTP) service is publicly accessible. The FTP enables client systems to connect to upload and download files. Nonetheless, FTP lacks encryption for the data exchanged between the server and the client, leaving all transferred data exposed in plaintext.
Risk description
Exposing this service online can enable attackers to execute man-in-the-middle attacks, capturing sensitive user credentials and the contents of files because FTP operates without encryption. The entirety of the communication between the client and the server remains unsecured in plaintext. This acquired information could further facilitate additional attacks within the network.
Recommendation
We recommend turning off FTP access over the Internet and instead using a Virtual Private Network (VPN) that mandates two-factor authentication (2FA). If the FTP service is essential for business purposes, we recommend limiting access only from designated IP addresses using a firewall. Furthermore, utilizing SFTP (Secure File Transfer Protocol) is recommended as this protocol employs encryption to secure data transfers.
Evidence
We managed to detect a publicly accessible Post Office Protocol (POP3) service. Starting Nmap ( https://nmap.org ) at 2025-10-15 12:41 EEST Nmap scan report for help.supportech.biz (35.214.148.199) Host is up (0.018s latency). rDNS record for 35.214.148.199: 199.148.214.35.bc.googleusercontent.com
PORT STATE SERVICE VERSION 995/tcp open ssl/pop3 Dovecot pop3d |_pop3-capabilities: AUTH-RESP-CODE USER SASL(PLAIN LOGIN) CAPA RESP-CODES PIPELINING TOP UIDL
Service detection performed. Please report any incorrect results at https://nmap.org/submit/ . Nmap done: 1 IP address (1 host up) scanned in 6.96 seconds
Vulnerability description
We found that the Post Office Protocol (POP3) service is publicly accessible and doesn’t include STARTTLS capability. Email clients use the Post Office Protocol (POP) to download emails for user accounts. Some POP servers are initially set up to operate over an unsecured protocol. When email clients download email content through this plaintext protocol, it can pose a substantial risk to the organization's network, especially depending on which user account is set to receive the emails.
Risk description
Exposing this service online can enable attackers to conduct man-in-the-middle attacks, thereby gaining access to sensitive user credentials and the contents of emails. Given that POP3 operates via a plaintext protocol, the entirety of the data exchanged between the client and server is left unencrypted. This critical information could then be leveraged in further attacks on the organization's network.
Recommendation
We recommend turning off POP3 access over the Internet and instead using a Virtual Private Network (VPN) that mandates two-factor authentication (2FA). If the POP3 service is essential for business purposes, we recommend limiting access only from designated IP addresses using a firewall. Furthermore, activating STARTTLS capability (switching the connection to a secure communication) or utilizing Secure POP3 (POP3S) is recommended, as this protocol employs encryption.
Evidence
| Operating System | Accuracy |
|---|---|
| Crestron XPanel control system | 90% |
Vulnerability description
OS Detection
Evidence
| Software / Version | Category |
|---|---|
| osTicket | Issue trackers |
| MySQL | Databases |
| PHP | Programming languages |
| Bootstrap | UI frameworks |
| Nginx | Web servers, Reverse proxies |
| Select2 | JavaScript libraries |
| jQuery UI 1.13.2 | JavaScript libraries |
| jQuery 3.7.0 | JavaScript libraries |
| SiteGround | PaaS, Hosting |
| Google Font API | Font scripts |
Vulnerability description
We noticed that server software and technology details are exposed, potentially aiding attackers in tailoring specific exploits against identified systems and versions.
Risk description
The risk is that an attacker could use this information to mount specific attacks against the identified software type and version.
Recommendation
We recommend you to eliminate the information which permits the identification of software platform, technology, server and operating system: HTTP server headers, HTML meta information, etc.
Evidence
| Domain Queried | DNS Record Type | Description | Value |
|---|---|---|---|
| help.supportech.biz | A | IPv4 address | 35.214.148.199 |
| help.supportech.biz | SPF | Sender Policy Framework | "v=spf1 +a +mx include:supportech.biz.spf.auto.dnssmarthost.net ~all" |
Risk description
An initial step for an attacker aiming to learn about an organization involves conducting searches on its domain names to uncover DNS records associated with the organization. This strategy aims to amass comprehensive insights into the target domain, enabling the attacker to outline the organization's external digital landscape. This gathered intelligence may subsequently serve as a foundation for launching attacks, including those based on social engineering techniques. DNS records pointing to services or servers that are no longer in use can provide an attacker with an easy entry point into the network.
Recommendation
We recommend reviewing all DNS records associated with the domain and identifying and removing unused or obsolete records.