Refund Policy
1. General Policy
At Vulnissimo.io, we are committed to customer satisfaction. If you are not satisfied with your purchase, we encourage you to review this policy to understand your rights regarding refunds.
This Refund Policy applies to all purchases of credits made through the Vulnissimo.io platform.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Technical Issues: If a confirmed technical issue with the platform prevented you from using purchased credits as intended, and we are unable to resolve it within a reasonable timeframe.
- Duplicate Charges: If you were charged more than once for the same credit package due to a billing error.
- Unauthorized Charges: If you identify a charge you did not authorize, provided it is reported within 7 days of the transaction.
Refunds will not be issued in the following cases:
- Dissatisfaction with results that reflect the actual security status of your target systems;
- Unused credits due to changes in your internal needs or business priorities;
- Services completed using credits that were correctly executed according to your configuration.
3. Refund Request Procedure
To request a refund, please contact our support team at contact@vulnissimo.io with the following information:
- Your account email address
- Invoice number or payment reference
- Reason for the refund request
- Any supporting documentation (e.g. logs, error messages)
Requests must be submitted within 7 calendar days of the purchase date to be considered.
4. Processing of Refunds
Once your request is reviewed, we will notify you of the decision. If approved:
- Refunds will be issued to the original payment method;
- It may take up to 10 business days for the refund to appear, depending on your payment provider.
If denied, we will provide a clear explanation.
5. Chargebacks
Initiating a chargeback without contacting our support first may lead to temporary or permanent account suspension. Please reach out to us to resolve billing concerns amicably.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will take effect upon publication on our website.
7. Contact Us
For any questions regarding this policy, reach out to: