Vulnerability Scan Result

Target:

https://www.egain.com/blog/elevating-performance-seven-essentials-for-deploying-ai-agents-in-contact-centers/?utm_source=1on1&amp%3Butm_medium=email&amp%3Butm_campaign=aiacc_kn_061225&amp%3Buid=91018135-77e9-ea11-a817-000d3a1b195e

Scanned target: https://www.egain.com/blog/elevating-performance-seven-essentials-for-deploying-ai-agents-in-contact-centers/?utm_source=1on1&amp%3Butm_medium=email&amp%3Butm_campaign=aiacc_kn_061225&amp%3Buid=91018135-77e9-ea11-a817-000d3a1b195e

Submitted: Jun 13, 2025 from KN

Public Scan

Scan mode: Passive (non-intrusive)

Summary

low

Info

Low

Medium

High

Critical

Screenshot

https://www.egain.com/blog/elevating-performance-seven-essentials-for-deploying-ai-agents-in-contact-centers/?utm_source=1on1&amp%3Butm_medium=email&amp%3Butm_campaign=aiacc_kn_061225&amp%3Buid=91018135-77e9-ea11-a817-000d3a1b195e

Title:	Elevating Performance: Seven Essentials for Deploying AI Agents in Contact Centers \| eGain
Description:	No description found

IP Information

ip_address	141.193.213.20
country	US
network_name	Cloudflare London LLC
asn	AS209242

ip_address	141.193.213.21
country	US
network_name	Cloudflare London LLC
asn	AS209242

Open Ports

80/tcp	http	Cloudflare http proxy -
443/tcp	https	Cloudflare http proxy -
2082/tcp	http	Cloudflare http proxy -
2083/tcp	https	nginx -
2086/tcp	http	Cloudflare http proxy -
2087/tcp	https	nginx -
8080/tcp	http	Cloudflare http proxy -
8443/tcp	https	Cloudflare http proxy -

Web Technologies

No technologies could be detected.

Web Application Vulnerabilities

Evidence

URL	Evidence
https://www.egain.com/blog/elevating-performance-seven-essentials-for-deploying-ai-agents-in-contact-centers/	Response does not include the HTTP Content-Security-Policy security header or meta tag

Vulnerability description

We noticed that the target application lacks the Content-Security-Policy (CSP) header in its HTTP responses. The CSP header is a security measure that instructs web browsers to enforce specific security rules, effectively preventing the exploitation of Cross-Site Scripting (XSS) vulnerabilities.

Risk description

The risk is that if the target application is vulnerable to XSS, lack of this header makes it easily exploitable by attackers.

Recommendation

Configure the Content-Security-Header to be sent with each HTTP response in order to apply the specific policies needed by the application.

Classification

CWE	CWE-693
OWASP Top 10 - 2017
OWASP Top 10 - 2021

Evidence

URL
https://www.egain.com/robots.txt

Vulnerability description

We found the robots.txt on the target server. This file instructs web crawlers what URLs and endpoints of the web application they can visit and crawl. Website administrators often misuse this file while attempting to hide some web pages from the users.

Risk description

There is no particular security risk in having a robots.txt file. However, it's important to note that adding endpoints in it should not be considered a security measure, as this file can be directly accessed and read by anyone.

Recommendation

We recommend you to manually review the entries from robots.txt and remove the ones which lead to sensitive locations in the website (ex. administration panels, configuration files, etc).

Evidence

URL
Missing: https://www.egain.com/.well-known/security.txt

Vulnerability description

We have noticed that the server is missing the security.txt file, which is considered a good practice for web security. It provides a standardized way for security researchers and the public to report security vulnerabilities or concerns by outlining the preferred method of contact and reporting procedures.

Risk description

There is no particular risk in not having a security.txt file for your server. However, this file is important because it offers a designated channel for reporting vulnerabilities and security issues.

Recommendation

We recommend you to implement the security.txt file according to the standard, in order to allow researchers or users report any security issues they find, improving the defensive mechanisms of your server.

Infrastructure Vulnerabilities

Evidence

Domain Queried	DNS Record Type	Description	Value
www.egain.com	A	IPv4 address	141.193.213.20
www.egain.com	A	IPv4 address	141.193.213.21
www.egain.com	CNAME	Canonical name	k732asue70gd.wpeproxy.com

Risk description

An initial step for an attacker aiming to learn about an organization involves conducting searches on its domain names to uncover DNS records associated with the organization. This strategy aims to amass comprehensive insights into the target domain, enabling the attacker to outline the organization's external digital landscape. This gathered intelligence may subsequently serve as a foundation for launching attacks, including those based on social engineering techniques. DNS records pointing to services or servers that are no longer in use can provide an attacker with an easy entry point into the network.

Recommendation

We recommend reviewing all DNS records associated with the domain and identifying and removing unused or obsolete records.

Operating System	Accuracy
FreeBSD 11.0-STABLE	91%

Evidence

Software / Version	Category
Cloudflare	CDN
HTTP/3	Miscellaneous

Vulnerability description

We noticed that server software and technology details are exposed, potentially aiding attackers in tailoring specific exploits against identified systems and versions.

Risk description

The risk is that an attacker could use this information to mount specific attacks against the identified software type and version.

Recommendation

We recommend you to eliminate the information which permits the identification of software platform, technology, server and operating system: HTTP server headers, HTML meta information, etc.

Evidence

Software / Version	Category
Cloudflare	CDN
HTTP/3	Miscellaneous

Vulnerability description

We noticed that server software and technology details are exposed, potentially aiding attackers in tailoring specific exploits against identified systems and versions.

Risk description

The risk is that an attacker could use this information to mount specific attacks against the identified software type and version.

Recommendation

We recommend you to eliminate the information which permits the identification of software platform, technology, server and operating system: HTTP server headers, HTML meta information, etc.

Evidence

Software / Version	Category
Cloudflare	CDN
HTTP/3	Miscellaneous

Vulnerability description

We noticed that server software and technology details are exposed, potentially aiding attackers in tailoring specific exploits against identified systems and versions.

Risk description

The risk is that an attacker could use this information to mount specific attacks against the identified software type and version.

Recommendation

We recommend you to eliminate the information which permits the identification of software platform, technology, server and operating system: HTTP server headers, HTML meta information, etc.

Evidence

Software / Version	Category
Cloudflare	CDN
HTTP/3	Miscellaneous

Vulnerability description

We noticed that server software and technology details are exposed, potentially aiding attackers in tailoring specific exploits against identified systems and versions.

Risk description

The risk is that an attacker could use this information to mount specific attacks against the identified software type and version.

Recommendation

We recommend you to eliminate the information which permits the identification of software platform, technology, server and operating system: HTTP server headers, HTML meta information, etc.

Evidence

Software / Version	Category
Cloudflare	CDN
HTTP/3	Miscellaneous

Vulnerability description

We noticed that server software and technology details are exposed, potentially aiding attackers in tailoring specific exploits against identified systems and versions.

Risk description

The risk is that an attacker could use this information to mount specific attacks against the identified software type and version.

Recommendation

We recommend you to eliminate the information which permits the identification of software platform, technology, server and operating system: HTTP server headers, HTML meta information, etc.

Evidence

Software / Version	Category
Cloudflare	CDN
HTTP/3	Miscellaneous

Vulnerability description

We noticed that server software and technology details are exposed, potentially aiding attackers in tailoring specific exploits against identified systems and versions.

Risk description

The risk is that an attacker could use this information to mount specific attacks against the identified software type and version.

Recommendation

We recommend you to eliminate the information which permits the identification of software platform, technology, server and operating system: HTTP server headers, HTML meta information, etc.

Evidence

Software / Version	Category
Cloudflare	CDN
HTTP/3	Miscellaneous

Vulnerability description

We noticed that server software and technology details are exposed, potentially aiding attackers in tailoring specific exploits against identified systems and versions.

Risk description

The risk is that an attacker could use this information to mount specific attacks against the identified software type and version.

Recommendation

We recommend you to eliminate the information which permits the identification of software platform, technology, server and operating system: HTTP server headers, HTML meta information, etc.

Evidence

Software / Version	Category
Cloudflare	CDN
HTTP/3	Miscellaneous

Vulnerability description

We noticed that server software and technology details are exposed, potentially aiding attackers in tailoring specific exploits against identified systems and versions.

Risk description

The risk is that an attacker could use this information to mount specific attacks against the identified software type and version.

Recommendation

We recommend you to eliminate the information which permits the identification of software platform, technology, server and operating system: HTTP server headers, HTML meta information, etc.